Russ Wood, long-term co-worker at MIC Northcote, is currently on a business tour in the U.S. With scheduled meetings in Los Angeles, New York, and Boston, he and his business partner are taking their clients to learn more about a new approach to delivering social and health service outcomes.
Russ and his business partner Dale run Latitude Network, a consulting firm that advises on performance-based contracts between service providers and government. We recently sat down with Russ to better understand what this means.
“At the moment,” Russ explained, “our social and health service system is contracted on an activity and output basis. Mental health, family violence, hospital funding and so on. Contracts are based on providing numbers—office opening hours, crisis accommodation occupancy rates, hours of mental health appointments delivered—not long-term change.”