Privacy Policy – Partners in Wellbeing
Your Privacy
This Privacy Policy (“Policy”) governs the way Melbourne Innovation Centre (“MIC”, “we”, “our” or “us”) collects, uses, maintains and discloses information collected from users (“User” or “you”) for the purpose of all interactions and services provided within MIC’s capacity as a provider of the Partners in Wellbeing Program (Program) as authorised by the State Government of Victoria.
We may change, modify or update this Privacy Policy from time to time, by publication of the revised version on our website, being https://www.melbourneinnovation.com.au/partners-in-wellbeing-helpline (“Website”). The revised version shall take effect immediately upon its publication.
What personal information we Collect and Hold
The kinds of personal information we collect from you or about you depend on the transaction you have entered into with us, services you have contracted us to provide, and services you are interested in.
We may collect personal information from you, such as your name, email address, telephone number and postal address. We may also collect confidential information from you such as financial information, customer details, business plans and details for your personal health and wellbeing. This may include but is not limited to when you:
a. Send us an email with your details
b. Subscribe for further communication
c. Fill out a form published by us
d. Engage us in connection with activities, services or features we make available to you.
Why do we collect your personal information?
We collect personal information from you so that we can:
a. Provide you with our services or obtain services from you as a part of the Program
b. Share your personal information with State of Victoria Government bodies in association with the Program
c. Provide you with information, material, and news in relation to the Program or our products and services
d. To conduct product and customer research to obtain your feedback on your experiences with us
e. To improve the products and services we offer to you
f. To provide you with newsletters, information about our activities and general promotional material which we believe may be useful to you
g. In order to comply with governing laws and regulations.
Where we use your personal information for marketing and promotional purposes, you can opt out at any time by notifying us. Opt out procedures are also included in our marketing communications.
Disclosure to Third Parties
We will not disclose your personal information to third parties, or make any other use of your personal information except:
a. With your consent
b. Excluding financial information, customer details, business plans and details for your personal health and wellbeing, to approved agencies and regulatory bodies who assist us in providing you with the services
c. Excluding financial information, customer details, business plans and details for your personal health and wellbeing, to the relevant State of Victoria Government bodies to meet mandatory reporting requirements
d. With your prior verbal consent, for the purpose of sharing updates with your Financial Counsellor at EACH as required for conducting the services of the Program
e. Where legally required to do so.
How we hold and store your personal information
Your personal information is held electronically on a “server”.
Management and Security
In order to prevent unauthorised access or disclosure, we have taken all reasonable steps to protect the personal information that we hold from misuse, interference and loss, as well as unauthorised access, modification or disclosure. We have electronic and procedural safeguards to ensure that your personal information is protected. Data stored electronically is protected by both internal and external firewalls, and access to electronic records is limited by passwords. Only staff with a password have access to all information on the system and files can be designated read-only or no access. We have secure methods to destroy or permanently de-identify your personal information when it is no longer needed.
Access to your personal information
We will take reasonable steps to ensure that the personal information we use or disclose is accurate, complete and up to date, having regard to the purpose of the use or disclosure. We rely on the personal information we hold about you to efficiently provide our services. To assist us to keep our records up-to-date, please contact us via the contact details in this policy with any changes to your personal information.
Data Breaches
If you become aware of any misuse, loss or any authorised access, modification or disclosure of your personal information held us, please notify us immediately using the contact details provided in this policy.
If we suspect that a data breach has occurred, we will promptly investigate the incident and take reasonable steps to remedy the data breach.
Where it is ascertained that a breach has actually occurred and where required by law, we will notify the Privacy Commissioner and affected individuals as soon as practicable after becoming aware that a data breach has occurred.
Complaints and Concerns
We have procedures in place for dealing with complaints and concerns about our practices in relation to the Privacy Act, the APPs and any alleged breach of this Policy. We will respond to your complaint in accordance with the relevant provisions of the Privacy Act.
For any privacy related queries, please contact us at:
1. By Post:
Melbourne Innovation Centre
2 Wingrove Street
Alphington VIC 3078
2. By Email
Attention: Privacy Officer