Reviews on Google: when to ask, how to ask, why they count

About this webinar: 

This session is open to VIC / SA / TAS businesses in the Digital Solutions program. Not registered yet? Takes 2 minutes here.

Plenty of happy customers would leave a review if they were asked at the right moment, in the right way. Most never are, because asking can feel awkward and it's easy to forget in the rush of a busy day. Meanwhile, the businesses with steady, recent reviews are the ones new customers tend to trust.

This webinar covers why reviews matter, the best moments to ask, how to ask without the cringe, and how to respond to reviews (including the difficult ones) in a way that builds trust. It works best if you already have a profile, but you'll understand the approach either way.

What you'll learn

• Why recent, genuine reviews influence whether a new customer chooses you
• The natural moments in your work to ask for a review
• Simple, comfortable ways to ask in person, by text or by email
• How to respond to positive and negative reviews without making things worse
• What Google's rules do and don't allow when it comes to reviews

What you'll leave with

• A short script you're comfortable using to ask for a review
• A clear plan for when and how you'll ask
• A calm approach to handling a less-than-perfect review

Who it's for

This session is for small business owners who know reviews matter, but who feel awkward asking or never quite get around to it.