We Respect Your Privacy
Melbourne Innovation Centre ("MIC", "we", "our" or "us") is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, hold and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to our website at melbourneinnovation.com.au, our programs and services, and all interactions you have with us.

We may update this policy from time to time. The current version is always available on our website.

What Personal Information We Collect
The personal information we collect depends on how you interact with us. It may include:
a. Your name, email address, phone number and postal address
b. Business information including your industry, business stage and goals
c. Financial information where relevant to program eligibility or funding requirements
d. Information collected through program applications and enrolments
e. Feedback and survey responses
f. We may also collect non-personal information about how you use our website, such as browser type, pages visited and time spent on pages, through tools including Google Analytics.

Sensitive Information
We will only collect sensitive information (such as health information, cultural background or other information attracting higher privacy protections under the APPs) where you have consented and it is reasonably necessary for our programs or services.

How We Collect Personal Information
We collect personal information through:
a. Our website, including contact forms and program registration pages
b. Email, telephone and in-person interactions
c. Program applications and participation
d. Surveys and feedback forms
e. State and Commonwealth funding body reporting systems
f. Publicly available sources where relevant

Use of Cookies
Our website uses cookies to improve your experience and help us understand how visitors use the site. Cookies do not personally identify you, but they do identify your browser and allow us to tailor content and features to your preferences.
You can manage or disable cookies through your browser settings. Disabling cookies may limit your access to some features of our website.

Why We Collect Your Personal Information
We collect and use personal information to:
a. Deliver our programs, workshops, events and services
b. Assess eligibility for funded programs
c. Report to State and Commonwealth government funding bodies as required
d. Communicate with you about our programs, news and opportunities relevant to your business
e. Conduct research and evaluation to improve our programs and services
f. Respond to your enquiries and requests
g. Comply with our legal obligations

Where we use your information for marketing purposes, you can opt out at any time by contacting us or using the unsubscribe link in any communication we send you.

Disclosure to Third Parties
We will not sell your personal information. We may disclose personal information to:
a. State and Commonwealth government bodies for mandatory program reporting
b. Funding bodies and partner organisations involved in delivering our programs
c. Contracted service providers who assist us in operating our business (who are required to handle your information in accordance with the APPs)
d. Related entities of Melbourne Innovation Centre
e. Legal or regulatory authorities where required by law

We will only disclose your information for the purpose for which it was collected, or where you have consented to another use.

How We Hold and Secure Your Information
Your personal information is stored electronically on secure servers protected by firewalls, encryption and access controls. Access is limited to staff who require it to perform their duties.
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We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification or disclosure. When personal information is no longer needed, we destroy or de-identify it securely.

Access and Correction
You have the right to request access to the personal information we hold about you, and to ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact our Privacy Officer in writing using the details below. We will respond within a reasonable period. A charge may apply in limited circumstances where providing access involves significant cost or effort.
If we are unable to grant access or make a correction, we will explain why in writing and let you know how to make a complaint.

Data Breaches
If we become aware of a data breach involving your personal information, we will promptly investigate and take steps to contain the breach. Where required under the Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth), we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.
If you become aware of any unauthorised access to or misuse of your personal information held by us, please notify us immediately using the contact details below.

Complaints
If you believe we have not handled your personal information in accordance with the APPs or this policy, you have the right to make a complaint.
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Please contact our Privacy Officer in the first instance. We will acknowledge your complaint promptly and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
OAIC Phone: 1300 363 992 Website: www.oaic.gov.au

Contact Us
For any privacy-related enquiries, access or correction requests, or complaints, please contact our Privacy Officer:
Melbourne Innovation Centre Level 3, 24–26 Cubitt Street, Cremorne VIC 3121
Email: hello@melbourneinnovation.com.au Website: melbourneinnovation.com.au

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